FREQUENTLY ASKED QUESTIONS
Do you offer a warranty?
Absolutely – all of our products include a minimum 12-month manufacturer’s warranty.
When getting in touch, please provide the date of purchase, sales invoice number and contact information (including your address and a telephone number).
Describe the issue in detail and email us photographs of the issue to help us ascertain the problem and allow us to rectify any issues in the optimum way (the warranty does not cover accidental damage.)
Do prices include VAT?
Yes – all prices shown include VAT.
Do prices include delivery?
Delivery is free for all products in local, Kigali city. Rwanda to mainland UK.
We deliver wherever we can for an additional cost – please do get in touch for a quote or Call Us to (+250) 788 826 621 or text on WhatsApp
Can you deliver goods to a specific room of my house?
We can.
Larger items can be delivered directly to a room of your choice (smaller items will be delivered to your doorstep.)
Can you deliver to a property that is not the cardholder’s address?
To protect our customers, we only offer shipping to the cardholder’s address (verified during the transaction.)
What are My Furniture’s payment options?
We take payment when you place an order to secure your goods. Payment is taken through Cash, Mobile Money, or Cheque.
When will my goods be delivered?
Most products are delivered within 5 – 7 business days. Heavier and bespoke items are usually delivered within 2 weeks but can take up to a month. Please look at individual product listings for further information
Where are goods shipped from?
Products are shipped from our warehouses in Kigali, Rwanda. Nyamiramo – Nyakabanda Cell. KN 20 Ave
What if I am not happy with my purchase?
If you are not happy with a product for any reason, you can return it to us for a full refund (please let us know within two days of receiving your goods.)
Return delivery is at your own cost, and items must be unused, free from defects and returned in their original packaging, along with all parts and instructions.
If you have already assembled your product please dismantle it and repackage as you received it. This way the couriers can accept it.
We also cannot accept returns on bespoke upholstered and made to order items.
How will I be refunded?
Through the original payment method.
We cannot offer cash refunds for online purchases.
Refunds take 3-5 working days to clear through the banking system.
Can I collect my goods from you directly?
You certainly can.
Product can be collected from our showroom at:
KN 20 Ave, Kigali, Nyamirambo
Warehouse opening hours are:
Monday – Sunday 08:00 – 18:00